In the EU, 7 out of 10 citizens use online government services

Tuesday, Mar 25, 2025

Il Sole 24 Ore

Italy lags in e-government use; EU data shows varying adoption rates for digital ID across countries and age groups.

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Italy scored 55.1% in digital services usage, while the Netherlands and Finland/Sweden achieved 96% and 95% respectively; Romania and Bulgaria lagged at 25.3% and 31.5%. Experts note that Italy’s performance is low given the importance of digitalization and e-government services. In 2024, the most common use of e-government services was obtaining information (44.0%), showing a slight increase from 2023. Regarding electronic identification (eID), 41% of EU citizens aged 16 to 74 used their eID for private online services in the last year. Top performers included Denmark (98%) and the Netherlands (95%), while Cyprus, Germany, and Bulgaria scored below 10%. Among age groups, those aged 25-34 were the most frequent users of eID, followed by 35-44 years old. For accessing public administration services, the Netherlands led at 95%, compared to an EU average of 36%. When using eID for services from other European countries, Ireland (21%) was highest, with the EU average at 6%. In the private sector, Finland and Estonia showed the highest usage at 78%, while the EU average was 16%.

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